New Experience

Here's what to expect

Contact Us

Once you call us, a Professional Animal Lover is on the other line ready to help. This person will ask you a few questions to help figure out the best grooming service you are looking for and an approximate cost. They will also ask for your information, as well as, the best day and time to set-up an appointment.

Are you phone shy? Or maybe found our website after business hours? No problem! Send us an email from our contact page and a Professional Groomer will response promptly.

Once an appointment is booked you and your furry friends can sit, stay and relax because we'll come to you!

We'll remind you

24 hours prior to your appointment our appointment system will automatically send you a text and email to remind you of your pets' pampered day and appointment time.

Arrival on the first appointment

To us our first appointment is our most important appointment. Our Groomers' have the great opportunity to meet you and your loved pets. It is very important to our Groomer that we spend a little time with our pet's owner to learn all about your furry friend. At One Stop it is our philosophy that our client's furry child is in a stress free environment. Your pets' safety and comfort is our number one priority. That is why we like to spend a little extra time in the beginning to get to know everyone a little better.

Upon arrival we will analyze your pets' health, coat, skin, nails, and ears, as well as, discuss the services that were booked and verify the approximate cost which was previously given is correct. We ask that vaccination records from your vet and going over our policy form is completed at booking, to ensure we can focus on your furry child upon arrival. It is important at this time for you to let us know of any special treatment required, health problems, or any abnormal behavior. Nothing says good dog like a delicious treat! Please advise our Groomer if you pup is on a special diet or cannot have treats.

From there we will take your furry friend back to our either our salon or self-sustained mobile salon, which will be parked as close as possible to your home or office and doesn't require any water or electrical hook-ups from you.

Everyone feels better when wearing a fresh coat

If you are at our salon, we will notify you about 15 minutes prior to finishing. Once we are finished our Groomer will return your happy pet and give you a full report on how they did. Don't be surprised to see your furry friend prancing about or with their tongue out and a big smile on their face. Just like people it feels god to look good! Once again, our back bone to our business is our customer service and want to make sure you are completely satisfied. Please let our Groomer know if there are any final adjustments that you would like made prior to us leaving.

All done

Once everything is complete our Groomer will receive payment by cash, check, or credit card (via Square- Visa, MC, Disc, Amex). Our Groomers accept tips, although it is not required but is a great way to say "thanks, I loved your service!" If you are not around for the appointment please set-up payment arrangements in advance.

Don't forget to take advantage of our "Maintenance Program" and save! Ask your Groomer for details and how you can continue to get discounts on every service.